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OvenDesk Client Portal

Give customers freedom.Keep every order under control.

A clear, branded place for wholesale customers to see deliveries, review invoices and make permitted changes — without the calls, messages and rekeying.

Request access See how it works

Branded for your bakery · connected to OvenDesk

The OvenDesk Client Portal home screen for The Red Lion, showing the next delivery, product quantities, account area, regular order and bakery contact details.
Mobile Client Portal delivery detail showing planned products, quantities and the option to change the delivery.
Customer view · mobile
01

What is coming

Upcoming deliveries, clear quantities and the information customers need before the drop.

02

What they can change

Increase, reduce, remove or add permitted products before your bakery’s cutoff.

03

What happened

Confirmation for the customer and a complete, named change record for your team.

One deliberate flow

Change. Review.
Confirmed.

Customers can make a change with confidence because the portal shows the deadline, the before-and-after quantities and the final delivery before anything is saved.

Desktop Client Portal change flow with quantity controls, an option to add products, a clear cutoff and a Review changes action.
01Make the change Quantities, removals and one-off extras in one place.
Mobile review screen comparing the requested customer change with the full delivery after the change.
02Review clearly
Mobile confirmation screen with a change reference, updated delivery quantities and customer change history.
03Leave a record

Built for real customer days

Fewer interruptions.
Fewer loose ends.

A customer can check Sunday’s delivery or correct a quantity when they remember — on desktop, tablet or phone. Your team does not have to translate a voicemail into an order later.

  1. 01
    Self-service, not guesswork

    The portal shows the current delivery and exactly what a change will do.

  2. 02
    Your bakery stays visible

    Bakery identity, contact details and delivery rules remain present throughout.

  3. 03
    Designed mobile-first

    Clear touch targets and a focused flow for changes made between shifts.

Back in the Office

The customer makes the change.
OvenDesk does the admin.

Every confirmed request is written into the operational records your bakery already uses — with the person, time, source and before-and-after quantities attached.

OvenDesk Office Portal changes list showing customer, delivery date, person, item count, status and a concise summary of every online change.
One queue for every customer change
Detailed OvenDesk Office change record showing product quantities before and after, the customer user, cutoff status and the records updated by the portal.
Before, after and every record written
01

Orders stay current

Confirmed customer changes update the relevant order records rather than waiting in an inbox.

02

Delivery lists stay aligned

Where a list already exists, the stop reflects the customer’s accepted change.

03

Your team gets the evidence

Who changed what, when they changed it and whether it was inside the cutoff.

Control stays with the bakery

Set the rules once.
Let the portal enforce them.

Choose whether customers can change upcoming deliveries, which customer roles may do it, and how long before delivery changes close.

  • Bakery-defined day and time cutoffs
  • Manager and Operations permissions
  • Regular orders remain protected
  • Started or recorded routes stay locked
OvenDesk Customer Portal settings with controls for allowing delivery changes and selecting the day and time when customer changes close.
Rules expressed in plain operational language

Client Portal by OvenDesk

Open the bakery.
Not the inbox.

Give wholesale customers a better way to work with your bakery — while every accepted change stays connected to operations.

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